Help Centre / F.A.Q.

Browse F.A.Q. Topics

Beauty Questions

  • Is it possible to speak to someone about skin care and get advice on the best product to use?
    We offer this facility on our Ask the Expert page. Simply fill in your details and questions and our National Training Manager, Karen, will contact you by email.

Colour Options

  • Does the BB Cream come in any other colour?
    Our Dr Renaud BB cream comes in 2 shades. Natural and Golden, both are subtle and blend easily onto the skin.

Delivery questions

  • How long will my products take to reach me?
    All post is sent out second class Royal Mail. This type of mail is received no later than the 3rd working day from when it was dispatched. We will send you an email when your order has been processed and dispatched to the Royal Mail.

General Questions

  • How can I keep up to date with the latest news and product information?
    For the latest news and up to the minute information follow us on our Facebook page or Twitter page. On these you will find regular news, updates, special offers, product focuses and more. Have you signed up to our newsletter? This goes out by email on the 1st of each month and is packed full of information. If you would like to receive this please sign up here…. We also run a blog on this website which also lays focus on the latest products and trend. View it here.

Payment Questions

  • Is there a minimum order?
    We do not operate a minimum order policy. Each order carries a £3.50 postage and package charge.
  • Do you accept paypal?
    Yes we do take payment by Paypal. Paypal will charge your account for payment upon receipt of the order.